Privacy Policy

1. Introduction

City Superhost Ltd ("we," "us," or "our") operates the website located at citysuperhost.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

2. Information We Collect

We collect information in various ways when you visit our Site:

Personal Data

You provide us with personally identifiable information such as your name, email address, and telephone number when you voluntarily register on the Site, fill out a contact form, or engage in other activities on the Site. We also collect your message details when you communicate with us.

Derivative Data

Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Calendly Information

When you use the Calendly widget to arrange a call or meeting, Calendly may collect personal information necessary to schedule these appointments. This information is managed by Calendly and is subject to their privacy policy.

3. Use of Your Information

The information we collect may be used in the following ways:

• To personalise your experience and to allow us to deliver the type of content in which you are most interested.
• To improve our Site in order to better serve you.
• To allow us to better respond to your customer service requests.
• To administer a contest, promotion, survey, or other Site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email, or phone inquiries).

4. Disclosure of Your Information

Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including hosting services, customer service, and marketing assistance.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Upon your first visit to our Site, a popup will allow you to allow or deny the use of cookies.

You can manage your preferences anytime by clicking on this link "Cookie Preferences" or the link in the footer of our Site.

We use the following cookies:

• Cookie Consent (Necessary) : To ensure compliance with cookie consent preferences.
• Calendly Widget: To manage your interaction when scheduling appointments.
• Google Analytics and Google Tag Manager: To track and analyse the way you use our Site.
• Facebook Pixel: To measure the effectiveness of advertising.
• Fathom Analytics: For tracking usage without storing personal data.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. Although we take reasonable precautions to protect your personal information, please be aware that no security measures are perfect or impenetrable.

7. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at:

City Superhost Ltd
Email: hello (AT) citysuperhost (DOT) com
Website: citysuperhost.com

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes are effective upon posting the revised policy on the Site. We encourage you to review this Privacy Policy frequently to stay informed of our practices.

By using our Site, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use our Site. Continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

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